This policy applies to all data collected, processed, or stored by Signal Athletic Solutions in connection with the delivery of SMAART services to contracted clients. It does not apply to any third-party websites, platforms, or services linked to or from our materials.
We collect only publicly available social media data. Specifically, we monitor public Twitter/X and Instagram account activity — including public following relationships and public profile information — for accounts designated by contracted client institutions.
We do not collect:
Data is collected exclusively to fulfill our contracted services — delivering social media intelligence reports to collegiate athletic programs for internal roster management, transfer portal monitoring, and program operations purposes. We do not collect data for any purpose beyond what is necessary to deliver those services.
Collected data is used solely to:
We do not use client data for advertising, marketing profiling, or any purpose unrelated to the contracted services.
Reports and data are accessible only to:
We do not sell, license, rent, or otherwise transfer client data or report contents to any third party. Client institutions are contractually prohibited from sharing report contents outside their organization without our prior written consent.
All data we monitor is sourced from public social media accounts. By making an account public on any social media platform, the account holder has made that information available to the general public. Our monitoring of public accounts is consistent with the terms of service of the platforms we access and does not involve any circumvention of privacy controls.
If you are an individual who believes your public account is being monitored and you have concerns, you may contact us at the address below. We will review your request and respond within a reasonable timeframe.
We retain collected data and generated reports for the duration of our relationship with a school or client. Once that relationship ends, we delete that school's data — including monitored accounts, follow history, flags, and reports — within thirty (30) days, except where retention is required by law.
We implement reasonable administrative, technical, and physical safeguards to protect the data we collect and store. In the event of a confirmed security incident involving unauthorized access to client data, we will notify affected clients within seventy-two (72) hours of discovery.
No method of electronic storage or transmission is completely secure. While we take data security seriously, we cannot guarantee absolute security.
Our services depend on data from third-party social media platforms including Twitter/X and Instagram. We access this data in accordance with each platform's publicly available terms and API policies. We are not responsible for changes to third-party platform terms, API availability, or data access policies that may affect our ability to deliver services.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active client institutions by email. Your continued use of our services following notice of changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Signal Athletic Solutions, LLC
Tulsa, Oklahoma
Email: support@signalathletic.com